Shipping and Returns Policy
At Palmera Polo, we believe in providing you with a seamless and satisfying shopping experience. Our shipping and returns policy is designed to ensure your utmost convenience and satisfaction. Please take a moment to familiarize yourself with the details outlined below.
Free Standard Shipping
Enjoy the perk of free standard shipping on all purchases over $125 within the US. With this offer, you can now explore our collection without the worry of additional shipping charges.
Returns
We understand that sometimes items may not meet your expectations or preferences. That's why we gladly accept returns on unworn items within 30 days of the purchase date. If you find yourself unsatisfied with your order or if there's a change of heart, our returns process is straightforward and hassle-free.
To initiate a return, please follow these steps:
- Ensure the item is unworn and in its original condition.
- Include the original packaging and any accompanying documents.
- Contact our customer service team at info@palmerapolo.com to request a return authorization.
- Once approved, carefully package the item and include the return authorization details.
- Ship the package to the provided address.
Upon receiving the returned item, we will promptly process your refund, which will be credited back to the original payment method used during the purchase.
